Ford System Status
FordEtis performance metrics for system availability measured as system uptime can be accessed from the link below. The metric which will be published weekly shows the previous weeks performance in detail and a 12 week view. Additional metrics will be available soon.
Digital Service Records (DSR) functionality in Etis is now restored and working for all users.
Digital Service Record
FordEtis IDS Activation Service
Parts Kit & Prior Approval
Type Approval Number Service
Dealer System Status
Please Note: The following charges will be applied from the 1st of January 2018.
Access to all Technical information will be 'time limited' to 1 hour, 1 day or 1 month for the selected information packages. The selected information packages are applicable to a provided VIN (Vehicle Identification Number), the information may not be suitable for other vehicles.
Alternatively, an annual (365 days) subscription can be purchased.
Charging will be by Visa, including Electron, Maestro and MasterCard only in either Euro or Pounds Sterling.
Please Note: The republishing of this information via any media is strictly forbidden. If you wish to republish information from this site, then you must first contact Ford.
|Deliverable||1 Hour||1 Day||1 Month||1 Year|
|*Mechanical Repairs (Repair procedures, Diagnostics, Specifications etc; including body mechanicals; excluding Body & Paint) and Labor Times||€8||€15||€250||€2,600|
|*Body & Paint||€8||€15||€250||included|
|*Wiring Diagrams (including full auxiliary data)||€8||€15||€250||included|
|IDS licence fee||-||-||-||€1,908|
|eLearning - Technical Training (per course)||-||-||€15||included|
*If you purchase either Mechanical Repairs, Body & Paint or Wiring Diagrams for a VIN then TSB (Technical Service Bulletins) for this VIN will be included free of charge.
In addition, electrical and electronic repair packages are available for Euro Stage 5 vehicles. These packages are individually priced depending on functionality and are for use solely on the unique vehicle identified. The price is shown at the point of sale.
Under eLearning you will find training material suitable for self-study programs that may be undertaken outside of Ford Training Centres. Some eLearning courses must be done as a prerequisite to attend other courses. Please ask your local training administrator for details of courses that meet your training needs. For a more detailed description of how to use the eLearning courses please read the Help pages.
Calls to the technical Hotline are charged by 'transaction' i.e. the time of the telephone call and research
Per 'minute of transaction time' charges are:
|Hotline Center||Charges Per Minute|
Please Note: Based on experience with current dealers, average 'transaction' duration is approximately 20 minutes.